Business telephony is an important tool for any company - it allows businesses to keep in touch with customers, clients, and employees. There are a variety of business voice systems in Australia, and it can be difficult to know which one is right for your company. In this guide, we will discuss everything you need to know about business telephony; from the different types of business phone systems available, to the features they offer, and how to choose the right system for your company.

Types of Business Phone Systems

There are a few different types of business phone systems available on the market. The most common type is called an on-premises system – this system stores all its components, including the servers, at the company's physical location. Another popular type is a hosted system, which stores its components off-site at a data centre. And finally, there are cloud-based systems, which (as the name suggests) store their components on the internet in the cloud.

Features & Benefits of Business Phone Systems

Business phone systems come with a variety of features that can be beneficial for companies, such as caller ID, call forwarding, call waiting, voicemail, conference calling, and inbound/outbound call routing. There are also additional features that can be added on to further customise the system for your company's needs. Here are just a few of the benefits to incorporating a business phone system into your organisation’s internal processes:

Improved customer service

With a business telephony system, businesses can route calls to the appropriate departments quickly and efficiently. Additionally, businesses can use call recording features to review customer service interactions and identify areas for improvement.

Increased productivity

As mentioned above, business telephony systems often come equipped with features such as caller ID, call forwarding, and voicemail. These features allow businesses to manage their incoming calls in an efficient manner. Additionally, many business telephony systems offer integration with CRM software, and this integration can help businesses to streamline their processes and increase their overall efficiency.

Reduced costs

Businesses that utilise VoIP (Voice over Internet Protocol) telephony systems can make calls over the internet rather than using traditional phone lines, which can help businesses to save money on their monthly phone bills. Additionally, VoIP systems often come equipped with features such as call forwarding and voicemail that can help businesses to save money on associated costs such as long-distance charges.

How to Choose a Business Phone System

Choosing a business phone system can be overwhelming because there are so many options available. The first step is to identify your company's needs. Once you know what features you need, you can narrow down your choices and find a system that fits your budget and requirements.

Find the right business phone system for your organisation today

Businesses of all sizes can benefit from investing in a business telecommunication system. Not only will it help you improve your organisation’s customer service, but it can increase productivity and reduce your costs as well. If your business does not currently have a business telecommunication system in place, now is the perfect time to invest in one.